Refund Policy

Last updated: 4 October 2026

1. Who handles refunds

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders, so your payment, your receipt and any refund are handled by Paddle. We decide refund requests under this policy, and Paddle issues the refund.

2. Your first purchase: 14-day refund

If you are not happy with Dragon Wispr, you can get a full refund of your first payment for Pro (monthly or yearly) if you ask within 14 days of that payment. You do not need to give a reason, and it does not matter how many minutes you used. The refund cancels the subscription and your account moves back to the Free plan.

This is at least as generous as the 14-day right of withdrawal that consumers in the EU have for digital services (section 3), and you can use whichever you prefer.

3. Withdrawal from the contract (Υπαναχώρηση)

If you are a consumer, you have the right to withdraw from a contract for a paid plan within 14 days of the day the contract is concluded, without giving any reason. We waive any charge for the days you already used: you get back the full payment, including any standard costs, no later than 14 days after we receive your withdrawal, by the same payment method you used (Paddle processes the refund). Your account then moves back to the Free plan.

To meet the deadline it is enough to send your withdrawal before the 14 days are over. You can also use this model form, though you don’t have to:

To [TailorUp legal name] (trading as TailorUp), [registered address, Greece], support@dragonwispr.com:
I hereby give notice that I withdraw from my contract for the following service: Dragon Wispr [plan].
Ordered on [date]. Name: [your name]. Email address of the account: [email]. Date: [date].

4. Renewals and cancellations

• Monthly plans: renewals are not refunded, but you can cancel at any time and you will not be charged again. You keep your plan until the end of the month you paid for.
• Yearly plans: we email you before your plan renews. If it renewed and you did not mean to keep it, ask within 14 days of the renewal payment for a full refund of that renewal.
• Switching to yearly: when you switch Pro from monthly to yearly billing, Paddle may charge a pro-rated amount for the rest of the period. Pro-rated charges made within 14 days of your first purchase are covered by the first-purchase refund.
• Switching to monthly or back to Free takes effect from your next billing period, so there is nothing to refund.
• The Free plan costs nothing, so there is nothing to refund.

5. If something is wrong with the Service

If the Service does not work as described, or you were charged in error or twice, contact us at any time, not only within 14 days. We will fix the problem or refund you as the law requires, including your rights under EU rules for digital content and services.

6. How to ask for a refund

1. Reply to your Paddle receipt email, or find your purchase at paddle.net; or
2. email us at support@dragonwispr.com from the address on your account, with your receipt or order number if you have it.

We answer within 2 business days. Approved refunds go back to the original payment method; how long it takes to appear depends on your bank or card provider (usually 5 to 10 business days).

7. Repeat refunds

The no-questions-asked refund applies once per customer. If we see the same person repeatedly buying and refunding to get free use, we may decline further first-purchase refunds; your statutory rights, including the right of withdrawal, are not affected.

8. Please talk to us before a chargeback

If something went wrong, contact us first: a refund is faster for you than a card dispute.

9. Contact

See also our Terms of Service and Privacy Policy.